“I want to thank you from the bottom of my heart. Now, Melissa……Well, if you don’t already know, let me tell you that she is an incredible asset to your firm. Melissa is proficient, competent, detailed, accommodating, professional, friendly and polite. More importantly, she is kind, compassionate and very caring. Melissa always had, or made the time to hear what I needed to say, to never make me feel rushed or unimportant.”